Support Ticket Analysis

Inbound support conversations, tickets, DMs, escalations. BIE characterizes each ticket in context, tracks frustration trajectory, and surfaces systemic issues before they pile up.

What you send

Ticket messages with actor_id, content, timestamp, and context (ticket ID, conversation ID). Include both customer and agent turns for full context.

What you get back

Escalation risk, frustration trajectory, root cause clustering, and recommendations calibrated to the conversation history rather than any single message.